myDHLi: DHL Global Forwarding launches innovative one-stop customer portal for digital logistics
Unique follow + share functions provide seamless
collaboration with customers and suppliers
Customers experience superior online services for full
shipment visibility and control in one platform
Launch to begin with in North America, Europe, Asia,
Australia and Africa
New digital solution reflects Deutsche Post DHL
Group's Strategy 2025: "Delivering Excellence in a Digital World"
BONN, GERMANY - Media OutReach - May 19,
- DHL Global Forwarding, Deutsche Post DHL Group's air and ocean freight
specialist, has launched myDHLi, the only
fully integrated online platform for freight forwarding customers. myDHLi's
highly intuitive user interface makes it easy to use and ensures that customers
have all relevant information at hand. Reflecting already well established
social media functions like follow and share, relevant information can be
easily accessed across organizations and trading partners. Completely
transparent management of freight rates, offers, transport modes, carbon
emissions, and all other relevant shipment data is readily available with just
a few clicks and can be displayed in detailed analyses and reports. One of the
most unique aspects is the benefit of full visibility and control over all
shipping and transport modes, 24 hours a day, 7 days a week.
"Despite accelerating digitalization and
super-fast connectivity customers have a need for reduced complexity. And that
is exactly what our tool does," says Tim Scharwath, CEO DHL Global Forwarding,
Freight. "We have created a one-stop customer portal that is tailored to the
needs of our customers. By combining services like online quotation and booking
with shipment tracking, document accessibility, and data analyses we are
creating not only 360-degrees visibility, but also have laid the foundation for
customers to manage their logistics -- anytime and anywhere. We strongly believe
that digitalization bears the potential to ease and improve the daily business
of shippers and freight forwarders simultaneously. This is even truer during
unpredictable and challenging times such as those we are currently facing with
COVID-19, and which might now act as an accelerator for digitizing the
industry. That is what digitalization means to us and why we made it a
cornerstone of our strategy 2025."
The platform merges existing online services
like myDHLi Quote + Book and myDHLi Analytics with new services and features,
and incorporates them into one innovative platform. Services like a very
efficient search capability enhance the user experience. On top, developed completely
in-house, the new tracking service uses end-to-end information to make
shipments across air and ocean visible nearly in real-time. This gives users
complete control -- from pick-up to final delivery. The service also offers raw
data Excel extracts. Another new feature is myDHLi Documents, which offers
quick and easy access to downloadable shipment documents. All documents -- quotes,
commercial invoice, packing list, house bill, invoice, proof of delivery, etc.
-- are stored in one place. The designers adapted a mobile-first approach for
seamless use on all devices. Built-in popular social media features like follow
and share functions simplify communication along the supply chain by enabling
customers to exchange information with colleagues, customers and suppliers. Furthermore,
data can be easily analyzed and exported or directly integrated to own systems,
based on a suite of APIs.
myDHLi features a modular build-up. Users
can individualize their portal by selecting the specific services they want.
Thanks to the single sign-on registration process, all services are available
from the beginning. No additional registration or sign-in processes are needed.
myDHLi is free of charge for all DHL Global Forwarding customers.
The launch begins with a pilot phase including
selected customers from five continents (North America, Europe, Asia,
Australia, Africa). myDHLi is being rolled out in waves to ensure a smooth region-by-region
transition. Interested customers can register for onboarding to myDHLi. Regular
updates based on customer feedback will be shared. The previous customer portal,
DHLi, will be available until the myDHLi roll-out is complete.
DHL Global Forwarding, Freight is
continuously working on new services to offer its customers a state-of-the-art
experience -- all in line with Deutsche Post DHL Group's Strategy 2025 goal of "Delivering
Excellence in a Digital World."
The issuer is solely responsible for the content of this announcement.
DHL – The logistics company for the world
DHL is the
leading global brand in the logistics industry. Our DHL divisions offer an
unrivalled portfolio of logistics services ranging from national and
international parcel delivery, e-commerce shipping and fulfillment solutions,
international express, road, air and ocean transport to industrial supply chain
management. With about 380,000 employees in more than 220 countries and territories
worldwide, DHL connects people and businesses securely and reliably, enabling
global sustainable trade flows. With specialized solutions for growth markets
and industries including technology, life sciences and healthcare, engineering,
manufacturing & energy, auto-mobility and retail, DHL is decisively
positioned as "The logistics company for the world".
DHL is part of Deutsche Post DHL Group. The Group
generated revenues of more than 63 billion euros in 2019. With sustainable
business practices and a commitment to society and the environment, the Group
makes a positive contribution to the world. Deutsche Post DHL Group aims to
achieve zero-emissions logistics by 2050.