Dyson Re-engineers Expert Service and Support with Opening of its First Owner Centre in Hong Kong
Reinforcing its commitment to Hong Kong, Dyson is investing in delivering an enhanced owner experience with a new dedicated Owner Centre for convenient product servicing, technical support, expert advice, and exclusive trade-in offers and personalisation services
HONG KONG SAR -
Media OutReach - 21 February 2022 -
Dyson today announced the opening of its first Owner Centre, a firm demonstration of the company's commitment to bring an enhanced experience to its owners, and consumers, in Hong Kong. The Dyson Owner Centre will be staffed by a growing team of professional product experts and service engineers, each well-trained to provide technical advice, and convenient onsite repair services. The Centre will also showcase how Dyson's pioneering technologies are engineered to solve problems that others ignore. To celebrate the opening of the Dyson Owner Centre from March, Dyson also kicks off the Dyson Owners Month with exclusive benefits for owners to upgrade for Dyson's latest technologies.
SEAMLESS OWNER EXPERIENCE
Prioritising the owner experience, the new Dyson Owner Centre is bringing dedicated resources to Hong Kong owners at an easy-to-reach centralised location with convenient service hours. The 4,500 square-feet Centre features a walk-in service bar and a repair facility where Dyson engineers and spare parts are on site to speed up repairs and avoid shipping machines elsewhere for servicing.
Dyson has also expanded its local customer service team in Hong Kong. The Dyson Owner Centre will be staffed by a team of trained product experts to provide technical support, servicing and maintenance tips. Owners will be able to access these expert engineers on site at the Dyson Owner Centre or via the Dyson Virtual Engineer Support service to be launched in mid-March.
The Dyson Owner Centre is located at 5/F Grand Plaza Office, Tower 2, 625-639 Nathan Road, Mongkok, just a five minute walk from the Mongkok MTR station. It will be open 10:30am to 7pm Monday to Friday, and 10:30am to 4pm on Saturdays. Bookings are recommended and courier pick-up services are available.
BUY DIRECT FROM THE PEOPLE WHO MADE IT
Customers can shop at dyson.hk, Dyson Demo Store at ELEMENTS and the new Dyson Owner Centre to experience the many benefits of buying Dyson technology direct from the people who made it. Dyson offers preferential personalisation services and exclusive colourways and products to Hong Kong customers, alongside a stress-free owner experience that includes a 14-day satisfaction guarantee and access to professional help and advice from the Dyson Expert team. Buying direct from Dyson also ensures that customers can choose from the widest selection of Dyson technology at the best price.
EXCLUSIVE OFFERS IN DYSON OWNERS MONTH
To celebrate the grand opening of the Dyson Owner Centre, Dyson is launching a series of owner exclusive offers from today until 13 March 2022. Dyson is constanting reinventing how our owners experience Dyson machines. Some of our owners have been using the older models for some time and it is an opportune moment to elevate their user experience.
Dyson also believes that its long-term commitment to quality owner service is essential. To give owners peace of mind and extended guarantee, you can now purchase any Dyson products to enjoy an additional 6-month warranty period and exclusive offers on accessories during Dyson Owners Month.
Technology upgrade offers
Free Floor dok (value: HK$1,380) for selected models:
Dyson V15 Detect™Total Clean vacuum cleaner
Dyson V12 Detect™ Slim vacuum cleaner
Free Dyson 2 in 1 Combination Filter (value: HK$750) for selected models:
Dyson Purifier Cool™ Formaldehyde TP09
Dyson Purifier Cool™ TP07
Exclusive benefits for new owners*
*for new purchases and online registrationswithin Dyson Owners Month
*The above offer details are subject to the official terms and conditions.
The issuer is solely responsible for the content of this announcement.
About Dyson
Dyson is a
global research and technology company with engineering, research,
development, manufacturing and testing operations
in Singapore, the UK, Malaysia and the Philippines. Having
started in a coach house in the UK, Dyson has consistently
grown since it was established in 1993. Today, it has two
technology campuses in the UK spanning over 800 acres in
Malmesbury and Hullavington and a global headquarters in Singapore.
Dyson remains family-owned and employs over 14,000 people
globally including 6,000 engineers and scientists. It sells
products in 83 markets internationally.
Dyson is
investing £2.75bn in the business to conceive revolutionary
products and technologies. Dyson has global teams of
engineers, scientists and software developers focused on the
development of solid-state battery cells, high-speed electric digital motors,
sensing and vision systems, robotics, machine
learning technologies and A.I. investment. Since inventing the
first cyclonic bagless vacuum cleaner - DC01- in 1993,
Dyson has created problem solving technologies for haircare, air
purification, robotics, lighting and hand drying.
The Dyson
Institute of Engineering and Technology is
a new model for engineering education combining the academic
rigour of a traditional university with hands-on and
real-world experience of working on real products and
technologies inside a global technology company. Dyson undergraduates
are paid a salary from Day One and pay no Tuition Fees.
The James Dyson Foundation was
founded in 2002 and the charity works internationally to empower aspiring
engineers, support
engineering in education and invest
in medical research. The James Dyson Award is
the Foundation's annual international
design competition and is open to
current and recent design and engineering students.
Since starting in 2005, the Award has supported nearly 250
inventions, providing funds to support
their commercialisation. 65% of international winners have
successfully commercialised their projects, against a backdrop where 90% of
start-ups fail.